"Your customer doesn’t care how much you know until they know how much you care." - Damon Richards
Have you encountered one or more of the following situations with clients?
Your veterinary skills alone may not help you in communicating effectively and engaging with your clients. You may sometimes experience challenging encounters and, like all professionals in a service industry, you will receive client complaints.
First class client service has to be the foundation of an excellent reputation for your practice. Failing to provide this will undermine all the hard work invested in building trust and confidence. Moreover, each client is different and we need to pay attention to what their specific requirements maybe.
Focusing on the client is more vital than ever because the competitive environment makes us vulnerable to the loss of our greatest resource—our clients. If you feel that you need ‘hands on’ help and a fresh approach in your communication strategy with clients then my Create Lifetime Clients Programme is for you!
“A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so” – Mahatma Gandhi
Every veterinary practice wants to be client oriented and many practices consider themselves to be so. But are they? Are your clients feeling valued? Does everyone in your team have the same understanding about what it takes to offer not just a standard but an exceptional client service?
If your client service does not consistently meet the standards that you intend then you need a programme specifically designed to:
This programme consists of an interactive workshop for you and your team, specifically tailored to the needs of your business. During this workshop we will take real cases, dissect viewpoints of each party involved, and suggest communication techniques to address the situation striving for a win–win outcome.
The Create Lifetime Clients programme gives you the tools and insights you need to communicate more clearly and persuasively with your clients. Participants will be able to immediately apply simple, practical techniques that will help them:
Half day to 2-day interactive workshop
Every program we offer can be tailored to meet your goals and desired outcomes.
If you would like to explore working with me, please fill out the form below. I will contact you to set up a meeting to learn more about your team, your goals and challenges.
I will then explain in more detail how we will work together and answer any questions that you may have.
Please fill out every field in the form below.
I look forward to hearing from you!